About this policy
XNM is a digital studio based in Malappuram, Kerala, India. We design and build websites, AI agents, and connected digital systems. This policy explains how we handle personal information when you visit our website, contact us, or work with us.
It covers information handled by XNM for its own business. Websites, agents, and systems we build for clients may have separate privacy notices and data-handling agreements.
Information you share
When you contact us by email, WhatsApp, or another channel, we may receive:
Your name, email address, phone number, and preferred contact details.
Information about your business, project goals, and requirements.
Messages, files, links, and feedback you choose to share.
Proposal, project, and billing information when we agree to work together.
The website does not require an account or a contact-form submission. Email and WhatsApp links let you contact us through those services. Please share only what is needed for your enquiry and avoid sending passwords, financial credentials, or unnecessary personal information about other people.
Website and technical information
Our hosting and website infrastructure may process technical information such as your IP address, browser and device details, requested pages, access times, referring pages, and security logs. This helps deliver the site, troubleshoot problems, and protect it from misuse.
How we use information
Respond to enquiries and understand what you want to build.
Prepare proposals and communicate about the work.
Deliver, support, and manage agreed projects.
Maintain business records and meet applicable legal obligations.
Keep our website and services reliable, secure, and useful.
We use information for the purpose for which it was shared, to carry out agreed work, and where otherwise permitted by applicable law. Where consent is required, you can withdraw it by contacting us. We will ask before using your details for optional marketing, and you can ask us to stop those messages at any time.
Who information is shared with
We do not sell personal information or share it with advertisers for their own marketing. Information may be shared when needed with people handling your enquiry or project, and with providers supporting hosting, email, messaging, file storage, and agreed project tools. Access should be limited to what the work requires.
We may also disclose information where required by law or reasonably necessary to protect legal rights, prevent fraud, or address security incidents. Providers may process information in India or other countries, subject to applicable requirements and their service terms.
Cookies and browser storage
Website software and hosting services may use cookies, browser storage, or cached files for technical functions, such as loading pages and maintaining service security. You can manage cookies and stored site data in your browser settings; restricting them may affect some features.
Where consent is required for optional analytics or marketing technologies, we will ask before enabling them. Services you visit through external links may use their own cookies and tracking technologies.
How long information is kept
We keep personal information for as long as it is needed to handle your enquiry, carry out agreed work, maintain necessary business records, resolve disputes, or meet applicable legal requirements. The period depends on the information and its purpose. When it is no longer needed, we delete it or remove identifying details, subject to required records and normal backup cycles.
Keeping information secure
We use reasonable technical and organisational measures appropriate to the information we handle, including limiting access to people who need it for the work. No online transmission or storage method is completely secure. Contact us promptly if you believe information shared with XNM has been misused.
Your choices and privacy requests
You can contact us to ask about information we hold about you, request access or a copy, correct inaccurate details, request deletion, withdraw consent where relevant, or raise a privacy concern. Available rights and any exceptions depend on applicable law. You may also ask us to stop optional marketing messages.
Send your request to info@xnmag.in with the subject “Privacy request”. Explain what you need and how we can reach you. We may need proportionate information to verify your identity before acting. We will explain if a legal obligation or another permitted reason prevents us from completing a request. Withdrawing consent does not affect processing already lawfully carried out.
Children’s information
Our website and services are intended for businesses and adults. We do not knowingly seek personal information from children under 18 through this website. If you believe a child has shared personal information with us, contact us so we can review and address it.
External services
Our website links to services such as WhatsApp, Instagram, and Facebook. When you use those links, the provider handles information under its own privacy policy. This policy does not control those services or other websites you choose to visit.
Policy updates
We may update this policy as the website, our services, or applicable requirements change. The date at the top shows the latest revision. Where an additional notice or choice is required, we will provide it.
Contact XNM
For privacy questions, requests, or complaints, contact XNM using the details below:
Email: info@xnmag.in
WhatsApp: +91 7034057054
Location: Malappuram, Kerala, India